Help Center
mavibet Frequently Asked Questions
Everything you need to know about playing on mavibet — from signing up and making your first GCash deposit, to understanding bonus wagering requirements and activating self-exclusion. Browse by category or use your browser's search to find the answer you need fast.
Fast Answers, 24/7
Can't find your answer here? mavibet's live chat support is available around the clock — day or night, weekday or holiday, including PH public holidays.
GCash & PayMaya Ready
Deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank are all covered. Find specific limits, fees, and processing times in the Deposits & Withdrawals section below.
PAGCOR-Regulated
mavibet operates under PAGCOR oversight. All game outcomes use certified RNGs, and player funds are held separately from operational funds for your protection.
Bonuses Explained Clearly
Wagering requirements, expiry windows, and eligible games — every bonus detail is spelled out in plain English in the Bonuses & Promotions section so there are no surprises when you go to withdraw.
21+ Age Verified
Online gambling in the Philippines is restricted to players 21 and above. mavibet enforces this through KYC verification. Players who need support with responsible gaming will find dedicated tools and resources on this site.
Category 01
Account & Registration
Creating a mavibet account takes less than two minutes. Click the Register button, enter your full name, date of birth, mobile number, and email address, then choose a secure password. You must be at least 21 years old to register. Once submitted, a verification code will be sent to your mobile number to confirm your account.
mavibet requires a valid government-issued photo ID for KYC verification — acceptable documents include a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID. You will also need to submit a selfie holding your ID. KYC is required before your first withdrawal can be processed, in compliance with PAGCOR and AMLA regulations.
On the mavibet login page, click "Forgot Password" and enter your registered email address or mobile number. A password reset link or OTP will be sent to you within a few minutes. Follow the instructions to set a new password. If you no longer have access to your registered contact details, reach out to our 24/7 live chat support for identity-verified account recovery.
No. mavibet strictly allows one account per player. Duplicate accounts are a violation of our Terms and Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you accidentally created a second account, contact our support team immediately to have it merged or closed without penalty.
To permanently close your mavibet account, log in and go to Account Settings, then select "Close Account" under the Profile section. You will be asked to withdraw any remaining balance before closure. Alternatively, contact our live support team and request account closure directly. Note that permanent closure is different from self-exclusion — if your reason for closing is problem gambling, self-exclusion is recommended instead.
Category 02
Deposits & Withdrawals
To deposit via GCash on mavibet, go to the Cashier section and select GCash as your payment method. Enter the amount you wish to deposit and you will be redirected to the GCash payment screen to complete authorization. Deposits via GCash are credited to your mavibet account instantly. The minimum GCash deposit is ₱100.
The minimum deposit on mavibet depends on your chosen payment method. For GCash and PayMaya, the minimum is ₱100. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500. For convenience store payments via 7-Eleven or Cebuana, the minimum is ₱200. All amounts are in Philippine Peso.
GCash withdrawals on mavibet are typically processed within 15 to 30 minutes after approval. Withdrawal requests submitted during peak hours or late at night may take up to 2 hours. Before your first withdrawal, your KYC verification must be completed. Once verified, most GCash withdrawals are processed same-day with no additional fees charged by mavibet.
mavibet does not charge any platform fees on deposits or withdrawals. However, third-party fees imposed by your bank or e-wallet provider — such as interbank transfer charges from BDO or Metrobank — may apply and are outside mavibet's control. GCash and PayMaya transfers to and from mavibet are generally fee-free on the player's end.
Standard mavibet accounts have a daily withdrawal limit of ₱50,000 and a weekly limit of ₱200,000. Players with fully verified VIP accounts may request higher withdrawal limits through our support team. If you need to withdraw a large jackpot win exceeding these limits, contact our finance team directly and we will arrange a schedule for multi-day processing.
No. For security and anti-money laundering compliance, mavibet requires withdrawals to be returned to the same payment method used for deposit. If you deposited via GCash, your withdrawal must go back to the same GCash number. If you need to update your registered payment details, contact our KYC team with supporting documentation.
Category 03
Games & Gameplay
mavibet offers hundreds of slot titles from leading providers including JILI, PG Soft, Pragmatic Play, and Spadegaming — all popular with Filipino players. You will find everything from 5-reel video slots and progressive jackpots to classic fruit machines. Browse the full selection under the Slot section of the platform, with filters for provider, theme, and volatility level.
Yes. Live sabong and cockpit streams are one of mavibet's flagship offerings. We broadcast live derbies from accredited cockpits across the Philippines, including events in Luzon, Visayas, and Mindanao. Streams run multiple times daily. You can watch and place wagers directly through the mavibet platform in real time, in Philippine Peso.
RTP (Return to Player) varies by game. Most JILI and Pragmatic Play slots on mavibet have RTPs ranging from 96% to 98.5%. Each game's RTP is disclosed in the game info panel — tap the "i" or "?" icon before spinning. mavibet only hosts games from certified providers whose RNGs (Random Number Generators) are independently audited for fairness.
Yes. mavibet is fully optimized for mobile browsers on both Android and iOS devices — no app download required. Simply open mavibet.bio in your phone's browser (Chrome or Safari work best) and the site adapts automatically to your screen size. All games, including live sabong, slots, bingo, and live dealer tables, are available on mobile.
Yes, mavibet's sportsbook covers both local and international leagues including PBA (Philippine Basketball Association), NBA, UFC, boxing, and football. Filipino fans can wager on PBA Governor's Cup, Commissioner's Cup, and Philippine Cup games with live in-play betting available for selected matches. Odds are displayed in decimal format and amounts are in Philippine Peso.
Category 04
Bonuses & Promotions
New mavibet players can claim a welcome deposit bonus on their first qualifying deposit. To claim it, make sure to opt in to the promotion during registration or from the Promotions page before depositing. The bonus is credited automatically once your deposit clears. Check the Promotions page for the current bonus amount and eligibility requirements, as offers are updated regularly.
Wagering requirements define how many times you must wager your bonus amount before it can be withdrawn as cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place ₱20,000 in total bets before withdrawing bonus-derived winnings. Each promotion on mavibet has its own wagering requirement listed clearly in the bonus terms. Slot games generally contribute 100% toward wagering.
Yes. Most mavibet bonuses have an expiry window of 7 to 30 days from the date of activation, during which you must complete the wagering requirements. Bonuses not claimed within 24 hours of being issued may also expire. Always check the specific bonus terms on the Promotions page. Expired bonuses and any associated winnings will be removed from your account automatically.
Yes. mavibet has a tiered loyalty program that rewards consistent players with cashback, reload bonuses, faster withdrawals, dedicated account managers, and invitations to exclusive events. Points are earned automatically as you wager across all game categories. Your VIP tier is reviewed monthly based on your activity level. Contact our support team to learn more about your current tier and how to progress.
Category 05
Safety & Responsible Gaming
Yes. mavibet operates under the regulatory framework of PAGCOR — the Philippine Amusement and Gaming Corporation — which is the government body responsible for licensing and supervising online gambling operations in the Philippines. PAGCOR-regulated platforms like mavibet are legally permitted to offer online casino games, sports betting, and other gaming products to Filipino players.
The minimum age to play on mavibet is 21 years old. This is in line with Philippine law and PAGCOR regulations, which prohibit online gambling for anyone under 21. Age is verified during the KYC process before any withdrawal is processed. mavibet takes age verification seriously — accounts found to belong to underage players are immediately suspended.
To self-exclude from mavibet, log in and go to Account Settings, then select the Responsible Gaming tab. Choose Self-Exclusion and select your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. The exclusion takes effect immediately — your account will be blocked, all marketing communications stopped, and re-registration prevented for the full duration of your exclusion. This tool is free to use.
If you feel gambling is negatively affecting your finances, relationships, or mental health, mavibet encourages you to act immediately. Use our self-exclusion or cool-off tools in Account Settings, or contact our 24/7 live support team and ask to activate a restriction. You can also seek help from PAGCOR's player welfare programs or Gamblers Anonymous Philippines, which has support groups in Metro Manila, Cebu, and Davao.
mavibet customer support is available 24 hours a day, 7 days a week via live chat on the website. Simply click the chat icon at the bottom-right corner of any page and you will be connected to a support agent within minutes. For non-urgent matters, you can also email us at [email protected]. Our team handles queries in English and Filipino.
Still Need Help?
Can't Find What You're Looking For?
Our mavibet support team is online 24/7 — including PH holidays. Reach us via live chat on the site or email us at [email protected]. Average first response time is under 3 minutes on live chat.