mavibet Privacy Policy

1.1 Data Controller. mavibet operates the online gaming platform accessible at mavibet.bio. For the purposes of applicable Philippine data privacy law — including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations — mavibet is the personal information controller in respect of all personal data collected from players and visitors to the mavibet platform.

1.2 Regulatory Context. mavibet operates under PAGCOR regulation. As a regulated gaming operator, mavibet has obligations to collect, verify, and retain certain categories of player data in accordance with PAGCOR's player registration requirements and the Anti-Money Laundering Act (AMLA) as amended. This regulatory data collection exists alongside — and is separate from — our commercial use of player data described throughout this Policy.

1.3 Scope. This Privacy Policy applies to all personal data collected by mavibet through the mavibet.bio website, its associated mobile-optimised web interface, any customer support channels operated by mavibet, and any promotional or marketing communications sent by mavibet. It does not apply to the data practices of third-party game studios or payment processors whose own privacy policies govern their respective data handling activities.

2.1 Registration Data. When you create a mavibet account, we collect your full legal name, date of birth, email address, Philippine mobile number, and a chosen username. This information is necessary to establish your account and verify that you meet the minimum age requirement of 21 years as required under Philippine law.

2.2 KYC & Identity Verification Data. Before processing withdrawals, mavibet is required by PAGCOR and AMLA regulations to verify your identity. For this purpose, we collect copies of government-issued photo identification documents such as a Philippine passport, SSS card, UMID, driver's licence, or PhilSys national ID. We may also collect proof of address and proof of payment method where required for enhanced due diligence.

2.3 Financial & Transaction Data. mavibet records all deposits, withdrawals, bonuses, wagers, and game results associated with your account. We retain the payment method details necessary to process transactions — for example, GCash mobile numbers, BPI/BDO account numbers (last four digits), or wallet addresses for USDT transactions. Full payment credentials are never stored on mavibet's servers; these are processed by our licensed payment service providers under their own PCI-compliant environments.

2.4 Technical & Device Data. When you access mavibet, our servers automatically collect certain technical data, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session timestamps. This data is used for security monitoring, fraud prevention, and platform performance analysis.

2.5 Gameplay & Behavioural Data. mavibet logs your gameplay activity, including game sessions, bet amounts, win/loss records, game preferences, and feature usage patterns. This data is used for responsible gaming monitoring, bonus eligibility checks, and platform improvement.

2.6 Communications Data. When you contact mavibet's support team via live chat, email, or any other channel, we retain records of those communications including the content of your messages, the date and time of contact, and the resolution outcome. This enables us to provide consistent support and maintain a complaint history for regulatory purposes.

2.7 Marketing Preferences. If you have opted in to receive promotional communications from mavibet, we retain a record of that consent along with your stated preferences for communication channel and frequency.

mavibet uses your personal data only for the purposes described in this Policy. We do not use your data in ways that would be incompatible with the purposes for which it was originally collected without first obtaining your explicit consent or ensuring another lawful basis applies.

3.1 Account Management. We use your registration data to create and maintain your mavibet account, authenticate your identity when you log in, and ensure that only you can access your account and funds.

3.2 Transaction Processing. Financial and transaction data is used to process your deposits and withdrawals, apply bonuses and promotions, maintain accurate account balances, and generate transaction histories available to you via your account dashboard.

3.3 Identity Verification & Regulatory Compliance. KYC data is used to verify that you are who you say you are, that you are at least 21 years of age, and that your use of the platform complies with applicable Philippine law. We are required by PAGCOR and AMLA to conduct these checks and to report certain transactions to regulatory authorities where required by law.

3.4 Fraud Prevention & Security. Technical and device data, combined with gameplay and financial data, is used to detect and prevent fraudulent activity, account takeovers, bonus abuse, money laundering, and other prohibited conduct on the mavibet platform.

3.5 Responsible Gaming. Gameplay and behavioural data is used by our responsible gaming systems to monitor for patterns that may indicate problem gambling behaviour, such as significantly increased deposit frequency, extended uninterrupted sessions, or rapid increases in bet sizes. Where such patterns are detected, mavibet may reach out to the player or apply responsible gaming interventions in line with our Responsible Gaming Policy.

3.6 Platform Improvement. Aggregated and anonymised technical and behavioural data is used to understand how players use the mavibet platform, identify performance bottlenecks, test new features, and improve the overall player experience.

3.7 Marketing Communications. Where you have opted in, we use your contact details and preference data to send you promotional offers, bonus announcements, game updates, and event notifications relevant to your interests as a mavibet player. You can opt out at any time via your account settings or by contacting support.

3.8 Customer Support. Communications data is used to handle your support enquiries, process complaints, and maintain a record of resolved issues for quality assurance and regulatory purposes.

Under the Philippine Data Privacy Act of 2012 (RA 10173), mavibet processes your personal data on one or more of the following lawful bases:

4.1 Contractual Necessity. Processing your registration data, transaction data, and KYC documents is necessary for mavibet to fulfil its obligations under the Terms and Conditions you agreed to when creating your account. Without this processing, mavibet cannot provide you with a functional account, process payments, or award winnings.

4.2 Legal Obligation. mavibet is subject to Philippine law obligations under PAGCOR's licensing conditions and the Anti-Money Laundering Act. Processing your identity verification data, transaction records, and certain gameplay data is required by these legal obligations, regardless of consent.

4.3 Legitimate Interests. Processing your technical, device, and behavioural data for fraud prevention, security monitoring, and platform performance analysis is conducted on the basis of mavibet's legitimate interests in operating a secure and fair gaming platform. mavibet has assessed that these interests are not overridden by your rights and freedoms, given the security protections we apply and the limited impact on your privacy.

4.4 Consent. Processing your data for marketing communications and the placement of non-essential cookies is conducted on the basis of your freely given, specific, informed, and unambiguous consent. You have the right to withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5.1 Service Providers. mavibet shares your personal data with trusted third-party service providers who process data on our behalf to help us operate the platform. These include payment processors (for deposit and withdrawal transactions), identity verification providers (for KYC processing), game content providers (for game session delivery), and customer support platform providers (for live chat functionality). All service providers are bound by written data processing agreements that prohibit them from using your data for any purpose other than delivering the contracted service to mavibet.

5.2 Regulatory Authorities. mavibet is required by Philippine law to share certain player data and transaction records with PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities upon lawful request or as mandated by applicable reporting requirements. mavibet will not notify players in advance of such disclosures where doing so would compromise a regulatory investigation.

5.3 Law Enforcement. In response to a valid legal order, court subpoena, or law enforcement request issued under Philippine law, mavibet may disclose personal data to the requesting authority to the extent required by that order. Where legally permitted, mavibet will notify the affected player of such a disclosure.

5.4 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of mavibet's business, player data may be transferred to the acquiring entity as part of that transaction. In such circumstances, mavibet will notify affected players and ensure that the receiving entity provides equivalent data protection commitments.

5.5 No Sale of Data. mavibet does not sell, rent, or otherwise commercially transfer your personal data to any third party for that third party's own independent marketing, advertising, or commercial use.

6.1 Active Accounts. While your mavibet account is active, we retain all personal data necessary to provide you with platform services, comply with our legal obligations, and maintain the integrity of your account history.

6.2 Closed Accounts. Upon account closure — whether initiated by you or by mavibet — we retain your personal data for a minimum period of five (5) years from the date of closure. This retention period is mandated by PAGCOR licensing conditions and the Anti-Money Laundering Act, which require gambling operators to maintain player records for regulatory inspection and investigation purposes.

6.3 KYC Documents. Identity verification documents submitted for KYC purposes are retained for a minimum of five (5) years following the end of the business relationship, in accordance with AMLA requirements.

6.4 Transaction Records. All deposit, withdrawal, bet, and win/loss records are retained for a minimum of five (5) years from the date of each transaction.

6.5 Marketing Data. Where you have opted in to marketing communications, we retain your marketing preferences and consent records for as long as your account is active and for one (1) year following account closure or withdrawal of consent, to demonstrate compliance with consent obligations.

6.6 Technical Logs. Server logs containing IP addresses, device identifiers, and session data are retained for a maximum of twelve (12) months for security and fraud prevention purposes, after which they are securely deleted or anonymised.

6.7 Deletion. Upon expiry of the applicable retention period, your personal data will be securely deleted from mavibet's systems or irreversibly anonymised so that it can no longer be associated with you as an individual.

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in respect of your personal data held by mavibet. To exercise any of these rights, contact our support team via live chat or email, and we will respond within the timeframes required by law.

7.1 How to Exercise Your Rights. Submit your request via the mavibet live chat support function or by sending a written request to the email address provided in Article 12. We will acknowledge your request within 2 business days and provide a substantive response within 15 business days, extendable to 30 business days for complex requests.

7.2 Complaints to the NPC. If you are not satisfied with how mavibet has handled a privacy-related request or concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the regulatory body responsible for overseeing compliance with RA 10173.

8.1 What Are Cookies. Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work more efficiently, to remember your preferences, and to provide information to the website operator about how the site is being used.

8.2 Cookies mavibet Uses. mavibet uses the following categories of cookies:

8.3 Managing Cookies. You can manage non-essential cookie preferences via the cookie settings panel accessible from the footer of the mavibet platform. You can also manage cookies through your browser settings — most browsers allow you to block or delete cookies. Note that disabling strictly necessary or security cookies will impair your ability to use the mavibet platform.

8.4 No Third-Party Advertising Cookies. mavibet does not use third-party advertising networks or tracking pixels that follow your browsing activity across external websites. The analytics tools we use operate under data processing agreements and process data solely to support mavibet's own platform analysis.

9.1 Technical Measures. mavibet implements industry-standard technical security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include TLS/SSL encryption for all data transmitted between your device and the mavibet platform, AES-256 encryption for data stored at rest, firewalls and intrusion detection systems, and regular penetration testing of our infrastructure.

9.2 Organisational Measures. Access to personal data within mavibet is restricted on a strict need-to-know basis. Staff with access to player data receive regular data privacy training. All employees handling personal data are bound by confidentiality obligations as a condition of their employment.

9.3 Payment Security. mavibet does not store full payment card numbers or e-wallet PINs. Payment transactions are processed by licensed payment service providers operating in PCI DSS-compliant environments. mavibet receives only tokenised or partially masked payment references for transaction reconciliation.

9.4 Data Breach Response. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, mavibet will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, as required by the Data Privacy Act. Affected players will be notified without undue delay where the breach is likely to result in a high risk to their rights.

9.5 Your Role in Security. mavibet's security measures protect data on our systems, but you also play an important role. Use a strong, unique password for your mavibet account, enable two-factor authentication where available, and never share your login credentials with anyone. mavibet staff will never ask for your password.

10.1 Age Restriction. The mavibet platform is strictly restricted to individuals who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations governing online gaming. mavibet does not knowingly collect personal data from individuals under the age of 21.

10.2 Age Verification. All players are required to verify their age as part of the KYC process before withdrawals are processed. mavibet reserves the right to request age verification at any point and to suspend an account pending confirmation of age eligibility.

10.3 Discovery of Underage Account. If mavibet discovers or has reason to believe that a registered account is held by a person under the age of 21, the account will be immediately suspended and all associated personal data reviewed. Any real-money balance in such an account may be withheld pending regulatory review in accordance with PAGCOR requirements. Following review, the account will be permanently closed and personal data retained only to the extent required by applicable law.

11.1 Policy Updates. mavibet may update this Privacy Policy from time to time to reflect changes in our data processing practices, new regulatory requirements, or improvements to our platform. The effective date at the top of this Policy will always reflect the date of the most recent revision.

11.2 Notification of Material Changes. Where a proposed change to this Privacy Policy is material — meaning it significantly affects how we collect, use, or share your personal data — mavibet will notify active account holders via email or via a prominent notice on the platform at least fourteen (14) days before the change takes effect. Continued use of the mavibet platform after that notice period constitutes acceptance of the updated Policy.

11.3 Minor Updates. Non-material changes such as typographical corrections, clarifications of existing practices, or updated contact details may be made without advance notice. The revised Policy will be posted on this page with an updated effective date.

11.4 Prior Versions. If you would like to review a prior version of this Privacy Policy, you may contact our Data Privacy Officer as described in Article 12, and we will provide the requested version where it is available and where doing so is consistent with our record-keeping obligations.

12.1 Data Privacy Officer. mavibet has designated a Data Privacy Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. The DPO is your primary point of contact for all privacy-related enquiries, requests to exercise your data rights, and complaints regarding mavibet's data handling practices.

12.2 How to Contact Us. You may contact mavibet's Data Privacy Officer or general support team using the following details:

12.3 Response Timeframes. mavibet acknowledges all privacy-related enquiries within 2 business days. Substantive responses to data rights requests are provided within 15 business days, extendable to 30 business days for complex requests. mavibet will inform you if an extension is required and explain the reason for the delay.

12.4 National Privacy Commission. If you remain dissatisfied with mavibet's response to a privacy concern after contacting us directly, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the competent supervisory authority for data privacy matters in the Philippines and can be reached through their official government channels.

This Privacy Policy was last reviewed and approved by the mavibet Data Privacy Officer on January 1, 2026, and is effective as of that date.